Another resident has died at the Newmarch House aged care home in Western Sydney after contracting coronavirus, prompting the Premier to condemn the situation as "unacceptable".
Anglicare said the resident died yesterday afternoon.
The pandemic death toll at the facility now stands at 13 after a staff member caused an outbreak three weeks ago.
"This is a time of great grief for the family and we want to extend our deepest sympathies," Anglicare said in a media statement.
"The coronavirus has had a devastating impact on all our residents and families."
Despite stringent infection control measures in place, another three residents have tested positive to COVID-19 in the past 24 hours.
There are now 56 confirmed cases at the facility in Caddens, with 34 residents and 22 staff testing positive.
Anglicare said the new cases may be "historical transmissions" and a reflection of the rigorous ongoing testing.
"We will be investigating further how this has occurred."
Premier Gladys Berejiklian told the ABC the situation at Newmarch House was "horrific" and she has called on the Federal Government to intervene.
"The Federal Government [has] involved the Aged Care Assurance Advocacy Association to deal with the matter," she said.
"Because what's happening there isn't acceptable and unfortunately you do notice a difference in the way people who run these aged care homes across the nation are dealing with the issue.
Anglicare CEO Grant Millard previously told the ABC the aged care home had become a "pseudo-hospital" since the outbreak began.
More than 60 staff cannot work as they have been instructed to self-isolate at home.
Anglicare has faced significant backlash about a lack of communication with families, with many claiming the phones were hardly ever answered.
Mr Millard said these criticisms were "to an extent … true".
"We have been under extreme pressure."
Families were also dismayed at the lack of contact with their loved ones and called for mobile devices in each individual room and visits through closed windows.
Anglicare has now introduced window-visits and said they were looking for more ways to improve social communication.
https://news.google.com/__i/rss/rd/articles/CBMiZmh0dHBzOi8vd3d3LmFiYy5uZXQuYXUvbmV3cy8yMDIwLTA1LTAxL3RoaXJ0ZWVudGgtbmV3bWFyY2gtaG91c2UtcmVzaWRlbnQtZGllcy1vZi1jb3JvbmF2aXJ1cy8xMjIwMjU5MtIBJ2h0dHBzOi8vYW1wLmFiYy5uZXQuYXUvYXJ0aWNsZS8xMjIwMjU5Mg?oc=5
2020-04-30 20:51:06Z
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